- Effective Date: [18-12-2024]
Last Updated: [27-12-2024]
1932 Trevi( A unit of One Window Hospitality LLP) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (1932trevi.com) or use our services, including online table booking, WhatsApp communication, and payments through Razorpay.
1. Information We Collect
We collect the following categories of information:
a. Personal Information:
- Name
- Email Address
- Phone Number
- Reservation Details (e.g., date, time, number of guests)
- Payment Information (processed securely via Razorpay)
b. Non-Personal Information:
- Browser type
- Device information
- IP address
- Website usage data
2. Dress Code
- The restaurant follows a smart-elegant dress code with long trousers / jeans / jackets for men(recommended) / closed shoes
- Guests are requested to avoid beachwear/ trainers / runners
- Traditional attire of all nationalities are welcome
3. How We Use Your Information
We use your information for the following purposes:
- To process and confirm table reservations.
- To communicate with you via WhatsApp for confirmations, updates, or special offers using Twilio services.
- To process payments securely through Razorpay.
- To enhance user experience and improve website performance.
- To comply with legal requirements and resolve disputes.
4. Payment Processing
We use Razorpay as our payment gateway. Razorpay may collect and store your payment details in accordance with their Privacy Policy. For more details, visit Razorpay’s privacy page: Razorpay Privacy Policy. The Account associated with Razor pay for 1932 Trevi is with the name One Window Hospitality LLP.
5. Communication via WhatsApp
We integrate Twilio WhatsApp API to send updates, confirmations, and promotional messages. By using our services, you consent to receiving communications via WhatsApp. You can opt out at any time by replying with “STOP” to our messages.
6. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Enhance your browsing experience.
- Track website performance and analytics.
- Remember your preferences for future visits.
You can manage or disable cookies through your browser settings.
7. Data Sharing and Security
a. Third-Party Services:
We share your data only with trusted third-party services necessary to operate our website and services:
- Razorpay for payment processing.
- Twilio for WhatsApp communication.
b. Data Security:
We implement robust security measures to protect your data, including encryption, firewalls, and secure servers. However, no system can guarantee absolute security.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections to your personal data.
- Withdraw your consent for marketing communications at any time.
- Request the deletion of your data (subject to legal and operational constraints).
To exercise your rights, please email us at [1932trevi@irisrestaurants.com].
9. Retention of Data
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
10. Children’s Privacy
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
11. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any personal information.
12. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly.
13. Cancellation and Refund
- All payments made through our online payment gateway are final and non-refundable. We do not provide any refunds under any circumstances.
- Reservations can be canceled up to 15 minutes after the booked slot time.
- After this period, the reservation will be subject to availability, and no guarantee of the reservation can be provided.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: [1932trevi@irisrestaurants.com]
- Phone: [+919859081111]
By using 1932trevi.com, you consent to the terms outlined in this Privacy Policy.